Bureaucratic reform is one of the first steps to structuring a good, effective and efficient system of governance, so that it can serve the community quickly, accurately, and professionally. The Central Statistics Agency (BPS) as one of the Non-Ministerial Government Institutions implementing bureaucratic reform programs, has the task of providing complete, accurate, and up-to-date statistical data in realizing the National Statistics System. This is stated in Law Number 16 of 1997 concerning Statistics and Government Regulation Number 51 of 1999 concerning Implementation of Statistics. Thus, BPS as a public institution has a role in providing services for data requests and statistical information. Related to the bureaucratic reform road map in the BPS environment there are 8 (eight) areas of change where public service is one of them. The concept of services provided by BPS refers to the concept of excellent service, this is in line with Law No. 25 of 2009 concerning Public Services. The quality of services provided by BPS needs to be evaluated periodically and continuously so that BPS can carry out its tasks and roles in improving the quality of statistical organization.
In 2019, the Sangihe Islands Regency BPS conducted a Service Satisfaction Survey designed to identify service satisfaction in the Integrated Statistics Service (PST).
PURPOSE AND OBJECTIVES The implementation of this survey is intended to obtain an objective picture of data services in BPS Sangihe Regency. The purpose of conducting a Service Satisfaction Survey activity is to provide an overview and analysis of data service segmentation.
The survey content in the scope of this work contains at least the following information:
Service type
Service satisfaction consisting of aspects of:
Service Requirements
Service procedure
Service time
Service fee
Service products
The period of completion and certainty of service
The handling of complaints
Respondents fill in by choosing answers that match the reality experienced, in accordance with the choice of answers provided. For each service satisfaction question, respondents are asked to choose 1 answer from 4 answers, namely:
Very satisfied
Satisfied
Quite satisfied
Not satisfied
The schedule of activities will be carried out throughout 2019.
